Shipping policy
1. Where we deliver
ColdCake delivers in Flanders and Brussels: postcodes 1000 to 1299, 1500 to 3999 and 8000 to 9999. That delivery is included in the price.
Walloon Brabant (1300 to 1499) and Wallonia are delivered on request only. Within 24 hours of your order we tell you whether it is possible and whether there is a surcharge. You only pay that surcharge if you expressly agree to it first. If it is not possible, or you do not agree, you get the full amount back. We do not deliver outside Belgium.
2. When we deliver
| Order | Delivery date | Delivery |
|---|---|---|
| Single cake | You choose the date, at least 48 hours ahead (with a design or video by ColdCake at least 3 working days), and a 3 hour time block | Tuesday to Friday, between 9:00 and 18:00 |
| Campaign | According to your briefing form, to be filled in before the 10th | Between the 15th and the 25th of the month |
We do not deliver on Mondays or on public holidays, campaigns included. The time block (9:00 to 12:00, 12:00 to 15:00 or 15:00 to 18:00) is our aim, not a guarantee. We deliver on the chosen day between 9:00 and 18:00; only a delivery that does not happen on the chosen day counts as not delivered.
Surprise or scheduled. For a single cake you choose in the builder how we deliver:
- Surprise: we come by on the chosen day and hand the cake to whoever is there.
- Scheduled: right after your order, before we order the cake from the partner bakery, we call the company to agree a moment with the right person: on the number you gave, or otherwise on the general number of the company. This is free of charge.
If, with a scheduled delivery, the right person is not there on the chosen day, we agree a new delivery day with the company, at most 3 working days after the chosen day, and tell you by email the same day. It stays free of charge, and the cake we bring on that day is within the shelf life the bakery states.
You can cancel or move a single order free of charge up to 48 hours before the delivery date, see the Refund policy. A delivery in a campaign is moved under article 4 of the campaign terms.
ColdCake delivers itself, by hand. No courier is involved.
3. If the recipient is not there
- ColdCake makes at most 2 delivery attempts, on different working days, and tells you the same working day how each attempt went. If the second attempt does not fall within the shelf life the bakery states, we bring a new cake free of charge at that attempt.
- If reception refuses the cake or the building is closed, you choose: a full refund or a new cake free of charge on a new delivery date.
- If the address you gave is wrong and there is no recipient after 2 attempts, you can collect the cake by appointment. You receive the collection address by email. You can collect the cake within the shelf life the bakery states; that email tells you until when. After that the cake is discarded, without a refund, because it spoils.
If we do not deliver, you do not pay. The only exception: you gave a wrong address, nobody is there after 2 delivery attempts, and you do not collect the cake within the shelf life the bakery states.
4. Photo at delivery
After every delivery you receive by email a photo of the delivered cake at the place of delivery, with the time.
5. Delays beyond our control
In case of a strike, extreme weather, extreme traffic conditions or a failure by the bakery, we contact you the same working day. You then choose:
- a new cake free of charge on a new delivery date of your choice, at least 48 hours ahead (with a campaign the cake moves on to the next month), or
- a full refund of that order.
ColdCake is not liable for indirect damage, such as a missed deal (article 11 of the Terms of service).
6. Wrong address
- A typo in the address by you: we deliver again at the normal price of a cake, without a surcharge.
- A typo in the address by ColdCake: a new cake free of charge, on a delivery date we agree with you.
With a campaign you check the addresses on the briefing form, before the 10th of the month.
7. Preferred time
A preference such as "preferably before 10:00" or "reception only" is noted and we try to meet it, at no extra cost. We cannot guarantee an exact time.
8. Allergens at delivery
The allergens of every cake are listed on the page behind the QR code on the cake and on coldcake.be/pages/allergenen. Every cake is covered in marzipan, which contains almonds. Traces of other allergens cannot be ruled out. Anyone can request the full ingredient and allergen specification of a flavour at info@coldcake.be; we send it. Do not send us data about anyone's allergy or health (Privacy policy, 3.3).
ColdCake is not liable for an allergic reaction to an allergen or a possible trace listed on the page behind the QR code on the cake or on coldcake.be/pages/allergenen. This limitation does not apply insofar as the law prohibits it, for example for death or personal injury of a consumer caused by an act or omission of ColdCake (article VI.83, 25° of the Belgian Code of Economic Law).
9. Returns
A cake cannot be returned, because it spoils. We assess a complaint on the basis of photos, under the Refund policy.
Last updated: 22 October 2026.